FREQUENTLY ASKED QUESTIONS
Getting Started
Getting started is easy! Simply reach out through our contact form, email, or phone. We'll discuss your workflow, answer any questions, and get everything set up so we're ready when your next transaction begins.
Yes! We work with agents from a variety of brokerages and are experienced with different systems and compliance requirements. Whether you're with a large brokerage or an independent office, we can adapt to your process.
Can I use you for just one transaction?
You can! Whether you need support for one transaction or ongoing assistance, we're happy to help.
Working Together
Not at all. Our goal is to fit into your existing process, not change it. We can work within your current systems while also using our own tools to keep everything organized.
Absolutely! We regularly work in CRMs including Follow Up Boss, BoldTrail, Lofty, Go High Level, Brivity, Command and many others. If you use something different, just let us know.
We're experienced with platforms including SkySlope, ReZen, Dotloop, Command, and many others.
How does the Turnkey team work?
Katie is your dedicated point of contact, so you'll always know who you're communicating with. Behind the scenes, our support team helps manage administrative tasks, ensuring every transaction stays organized, deadlines are met, and nothing slips through the cracks.
What's included in the Premium Package?
Our Premium Packages include everything in the Base Package plus additional support, including Open To Close access, client milestone emails, Google Calendar invitations, additional reminders, and other time-saving services designed to provide a more hands-off experience for agents.
Open To Close is the transaction management system we use behind the scenes to keep your transactions organized from start to finish. It allows us to track deadlines, documents, tasks, important dates, and communication all in one place.
With our Premium Packages, you'll also have access to your transactions in Open To Close so you can easily check the status of a file and see what has been completed or what is coming up next. It helps keep everyone on the same page without adding another system for you to manage.
Pricing & Payment
How do I pay my invoice?
We use Stripe to make payments quick, secure, and easy. You can pay online by credit card or ACH using the link included with your invoice. There are no additional processing fees.
When is payment due?
A 50% deposit is due before work begins, with the remaining balance due following closing. This allows us to begin working on your transaction right away while keeping billing simple.
What happens if a transaction terminates?
The upfront payment covers the work completed from the time the transaction begins through the initial phases of the file. If a transaction terminates, any work already completed under the upfront portion of the agreement is still billable.
General
How can a referral save me money?
We love referrals! As a thank you, you'll receive $50 off your next transaction for every agent you refer who becomes a client.
What is the best way to contact Turnkey?
Email is our preferred way to communicate, as it helps us keep everything organized and ensures nothing gets missed. You're always welcome to call or text as well, whether it's urgent or you simply prefer to reach out that way.